Privacy Policy

How we protect and use your personal information

Last updated: June 2025

Master-Leap ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact details (email, phone number, address)
  • Property information and electrical requirements
  • Electric vehicle details
  • Payment and billing information
  • Communication preferences

Technical Information

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and tracking technologies
  • Device and connection information

2. How We Use Your Information

We use your personal information for:

  • Providing EV charging installation and maintenance services
  • Processing quotes, orders, and payments
  • Communicating about our services and support
  • Improving our website and service quality
  • Sending newsletters and marketing communications (with consent)
  • Complying with legal obligations
  • Fraud prevention and security

3. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill our service agreements
  • Consent: For marketing communications and analytics
  • Legitimate Interest: For business operations and service improvement
  • Legal Obligation: For compliance with regulations

4. Data Sharing and Disclosure

We may share your information with:

  • Certified electrical contractors and installation partners
  • Payment processors and financial institutions
  • Equipment manufacturers for warranty purposes
  • Government agencies for grant applications
  • Legal authorities when required by law

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate security measures including:

  • Encrypted data transmission (SSL/TLS)
  • Secure data storage systems
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

6. Cookies and Tracking

We use cookies for:

  • Essential: Website functionality and security
  • Analytics: Understanding website usage (with consent)
  • Marketing: Personalized content and advertising (with consent)

You can manage cookie preferences through our cookie banner or browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Object: Oppose processing for marketing purposes
  • Withdraw consent: Remove consent for data processing

8. Data Retention

We retain personal data for:

  • Service contracts: 7 years after completion
  • Financial records: 7 years for tax purposes
  • Marketing communications: Until consent withdrawn
  • Website analytics: 26 months maximum

9. International Transfers

Your data is primarily processed within the UK. Any international transfers are protected by:

  • Adequacy decisions by the UK government
  • Standard contractual clauses
  • Appropriate safeguards as required by law

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

11. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notices.

12. Contact Information

For privacy-related questions or to exercise your rights:

Data Controller: Master-Leap
Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Electric Avenue, London EC1V 2NX, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.