Maintenance & Support
Comprehensive maintenance services and 24/7 support to keep your charging infrastructure operational
Complete Maintenance & Support Services
Ensuring optimal performance and maximum uptime for your charging infrastructure
Preventive Maintenance
Regular scheduled maintenance to prevent issues before they occur. Our comprehensive maintenance programs include electrical testing, software updates, and performance optimization to ensure reliable operation.
24/7 Emergency Support
Round-the-clock technical support and emergency callout services. Our expert technicians are available 365 days a year to resolve critical issues and minimize downtime for your charging network.
Remote Monitoring
Advanced remote monitoring systems track performance, energy usage, and potential issues in real-time. Proactive alerts allow us to address problems before they impact your operations.
Maintenance Plans
Flexible support packages tailored to your needs
Basic Support
- Annual electrical safety inspection
- Software updates and patches
- Basic remote monitoring
- Phone support during business hours
- Standard repair callouts
Premium Support
- Bi-annual comprehensive inspections
- Priority software updates
- Advanced monitoring with alerts
- 24/7 phone and email support
- Same-day emergency callouts
- Preventive component replacement
Enterprise Support
- Dedicated account management
- Custom maintenance schedules
- Real-time monitoring dashboard
- Guaranteed response times
- On-site spare parts inventory
- Performance optimization reviews
Support Services
Comprehensive technical support when you need it
24/7 Helpdesk
Round-the-clock technical support via phone, email, and live chat. Expert guidance for troubleshooting and issue resolution.
Remote Diagnostics
Advanced remote diagnostic capabilities to identify and resolve issues without on-site visits, minimizing downtime and costs.
Emergency Callouts
Rapid response emergency service with guaranteed response times. Priority dispatch for critical infrastructure failures.
Software Updates
Regular firmware and software updates to ensure optimal performance, security, and compatibility with the latest EV models.
Maintenance Procedures
Systematic approach to keeping your chargers in peak condition
Electrical Safety Testing
Comprehensive electrical testing including insulation resistance, earth continuity, and RCD functionality to ensure compliance with UK safety standards.
- Annual PAT testing certification
- Insulation resistance testing
- Earth loop impedance checks
- RCD trip time verification
Mechanical Inspection
Thorough inspection of all mechanical components including cables, connectors, mounting hardware, and weatherproofing systems.
- Cable and connector wear assessment
- Mounting security verification
- Weatherproof seal inspection
- Display and button functionality
Performance Optimization
Analysis of charging performance data and optimization of settings to ensure maximum efficiency and user satisfaction.
- Charging speed analysis
- Energy efficiency optimization
- Load balancing configuration
- User experience improvements
Preventive Replacement
Proactive replacement of wear components before failure to prevent unexpected downtime and maintain optimal performance.
- Contactor and relay replacement
- Cable and connector renewal
- Filter and cooling system service
- Backup component installation
Response Time Guarantees
Committed response times for different support levels
Emergency Response
For critical failures affecting safety or causing complete service outage at commercial locations.
- Safety-related issues
- Complete system failures
- Commercial site outages
- 24/7 availability
Priority Response
For urgent issues that significantly impact charging operations but don't pose immediate safety risks.
- Reduced charging speeds
- Intermittent faults
- Communication failures
- Payment system issues
Standard Response
For routine maintenance requests and non-urgent technical issues that don't significantly impact operations.
- Routine maintenance
- Software updates
- Cosmetic issues
- Performance optimization