Terms of Service

Terms and conditions for our EV charging services

Last updated: June 2025

These Terms of Service ("Terms") govern your use of Master-Leap's services and website. By engaging our services or using our website, you agree to be bound by these Terms.

1. About Master-Leap

Company Name: Master-Leap
Registered Address: 123 Electric Avenue, London EC1V 2NX, United Kingdom
Contact: [email protected] | +44 20 7946 0958

Master-Leap is a leading provider of electric vehicle charging solutions across the United Kingdom, specializing in installation, maintenance, and support services.

2. Services Provided

We offer the following services:

  • EV charging point installation (residential and commercial)
  • Electrical surveys and site assessments
  • Maintenance and support services
  • Emergency repair services
  • Government grant application assistance
  • Consultation and advisory services

3. Service Agreement

Quotations

  • All quotations are valid for 30 days unless otherwise stated
  • Prices include VAT where applicable
  • Additional costs may apply for unforeseen complications
  • Final pricing confirmation requires site survey

Installation Services

  • All installations comply with UK electrical regulations (BS 7671)
  • Work performed by NICEIC certified electricians
  • Full electrical certification provided upon completion
  • Customer responsible for ensuring suitable access and conditions

4. Payment Terms

  • Residential: 50% deposit, 50% on completion
  • Commercial: Payment terms as agreed in contract
  • Emergency services: Payment due within 7 days
  • Late payments: 2% monthly interest may apply
  • Accepted payment methods: Bank transfer, credit/debit cards, cheque

5. Warranties and Guarantees

Installation Warranty

  • 2-year warranty on all installation work
  • Manufacturer warranties apply to equipment
  • Warranty covers defects in workmanship
  • Excludes damage from misuse or external factors

Equipment Warranty

  • Manufacturer warranties range from 2-5 years
  • We facilitate warranty claims on your behalf
  • Replacement equipment provided for valid warranty claims

6. Customer Responsibilities

  • Provide accurate property and electrical information
  • Ensure safe access to installation areas
  • Obtain necessary planning permissions if required
  • Inform us of any changes to requirements
  • Follow operating instructions and safety guidelines
  • Report faults or issues promptly

7. Limitation of Liability

Our liability is limited as follows:

  • Maximum liability limited to the contract value
  • We are not liable for consequential or indirect losses
  • Liability excludes losses due to third-party actions
  • Insurance coverage available for additional protection
  • Consumer rights under UK law are not affected

8. Safety and Compliance

Health and Safety

  • All work complies with current health and safety regulations
  • Risk assessments conducted for all installations
  • Customers must report any safety concerns immediately

Electrical Compliance

  • All installations meet BS 7671 (18th Edition) requirements
  • Building regulations compliance where applicable
  • DNO notifications submitted as required

9. Cancellation and Changes

Customer Cancellation

  • 7-day cooling-off period for residential customers
  • Cancellation fees may apply for work already commenced
  • Materials ordered cannot be returned unless faulty

Service Changes

  • Changes to scope require written agreement
  • Additional costs apply for scope increases
  • We reserve the right to refuse unreasonable changes

10. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Government restrictions or regulations
  • Material or equipment shortages
  • Industrial action or disputes
  • Acts of God or natural disasters

11. Data Protection

Your personal data is processed in accordance with our Privacy Policy and UK GDPR requirements. We use your information solely for service delivery and legitimate business purposes.

12. Intellectual Property

  • All designs and technical specifications remain our property
  • You may use our materials solely for your intended installation
  • Reproduction or distribution requires written permission

13. Dispute Resolution

Complaints Procedure

  1. Contact us directly to resolve the issue
  2. Formal written complaint if unresolved
  3. Independent mediation if required
  4. Legal proceedings as a last resort

Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

14. Website Terms

Acceptable Use

  • Use our website for legitimate purposes only
  • Do not attempt to gain unauthorized access
  • Respect intellectual property rights
  • Report security vulnerabilities responsibly

Content Accuracy

  • We strive to maintain accurate information
  • Specifications may change without notice
  • Always confirm details before making decisions

15. Updates to Terms

We may update these Terms periodically. Significant changes will be communicated via:

  • Email notification to registered customers
  • Website announcements
  • Updated "Last modified" date

Continued use of our services constitutes acceptance of updated Terms.

16. Contact Information

For questions about these Terms or our services:

Master-Leap
Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Electric Avenue, London EC1V 2NX, United Kingdom

Emergency Support: +44 20 7946 0958 (24/7)

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.